Shipping policy

Where Puff Hood ships, how long delivery takes, and what it costs.
Effective October 24, 2026. Updated November 2, 2026.

1. Scope

In short: who this policy is from and what it covers.

This policy is published by Ethan Wildman, carrying on business as Puff Hood ("we", "us").
It applies to every order placed on this website.
It forms part of our Terms of Service.

2. Definitions

In short: the few terms this page uses.

"Day" means a calendar day, including weekends and public holidays.
"Delivery window" means 10–19 days from the date of your order.
"Import charges" means customs duty, import tax (including GST/HST in Canada, VAT in the United Kingdom and the European Union, GST in Australia and consumption tax in Japan), brokerage fees and any carrier fee for handling them.

3. Where we ship

In short: Canada (except Quebec), the United States, the United Kingdom, 14 European Union countries, Australia and Japan. The shower head does not ship to Australia.

We ship to addresses in Canada, the United States (the 50 states and Washington, DC), the United Kingdom, Australia, Japan and these European Union countries: Austria, Belgium, Czechia, Denmark, Finland, France, Hungary, Ireland, Italy, the Netherlands, Poland, Portugal, Spain and Sweden.
We do not currently ship to other European Union countries.
We cannot ship the Toe Bean Shower Head to Australia. Australian addresses can order the tissue holder only.
We do not currently ship to addresses in Quebec.
Any order with a Quebec shipping address is cancelled with a full refund.
We do not currently ship to US territories, military (APO/FPO) addresses or any other country.
Checkout will not accept an address we do not ship to.

4. Price and shipping cost

In short: shipping is free on every order and included in the price. No shipping or handling fee is added at checkout.

Shipping is free on every order. Its cost is included in the price shown on the product page.
No shipping charge, handling fee or other fee is added at checkout.
We are not registered for GST/HST and do not charge GST/HST.
We are not registered for VAT in the United Kingdom or the European Union and do not charge VAT at checkout.
We are not registered for GST in Australia or for consumption tax in Japan and do not charge them at checkout.
Prices are shown in the currency displayed at checkout.

5. Where orders ship from

In short: from our supplier's warehouse, usually in China.

Your order is packed and shipped by our supplier, not from Minden, Ontario.
Orders ship from our supplier's warehouse, usually in China.
If your order has more than one item, the items may arrive in separate parcels.

6. When your order ships

In short: your order is prepared in 1–3 days, and we email tracking when it ships.

Your order is prepared for shipping within 1–3 days after you place it.
We email you a tracking number when your order ships.

7. Delivery time

In short: usually 10–19 days from the date of your order.

Your order usually arrives within the delivery window: 10–19 days from the date of your order.
These are calendar days, not business days.
If the delivery window changes, the product page and this policy will show the new window before you buy.

8. Import charges

In short: our prices include shipping. Canada, the United States, Australia and Japan: if you are asked to pay import charges at delivery, we refund them. United Kingdom and European Union: import charges, if any, are paid by you.

Our prices include shipping.
For orders delivered in Canada, the United States, Australia or Japan: if a carrier or customs asks you to pay duties, taxes or fees when your order is delivered, contact us.
Send us the receipt for those charges.
We will refund the import charges shown on the receipt.
For orders delivered in the United Kingdom or the European Union: customs or the carrier may collect import charges when your order is delivered.
These charges are set by the destination country and are not included in our prices.
You are responsible for paying them, and we do not refund them.

9. Delays

In short: if your order will be late, we email you before the promised date with the choice to wait or cancel.

If we learn that we cannot ship or deliver your order by the date we promised, we will email you before that date passes.
The email gives the new date we expect, or tells you that we cannot give one.
The email lets you choose to wait or cancel for a full refund.
If your order has not been delivered within 30 days after the delivery date we gave you, you may cancel it at any time before it is delivered, for a full refund.
Our Refund Policy, sections 3 to 5, sets out these rights in full.

10. Orders that do not arrive

In short: delivery window plus 5 days, then a full refund.

If your order has not arrived within the delivery window plus 5 days, contact us for a full refund or a free replacement.
That is 24 days after the date of your order.
Our Refund Policy, section 3, sets out this right in full.

11. Address errors

In short: check your address at checkout. If it was wrong, you get a refund once the parcel is returned; we do not reship.

Please check your shipping address before you pay.
If you notice an error, contact us as soon as possible. We will correct it if the order has not shipped.
If a parcel cannot be delivered because the address given at checkout was wrong, we do not reship it.
We give you a full refund once the parcel has been returned to our supplier.

12. Parcels marked delivered but not received

In short: contact us within 14 days; after a carrier check, we send one free replacement or give a refund.

If tracking shows your parcel as delivered but you did not receive it, check with neighbours and your building's mail area first.
Then contact us within 14 days after the delivery date shown in tracking.
We will ask the carrier to check the delivery.
After the carrier check, we send you one free replacement.
If a replacement cannot be sent, we give you a full refund instead.